|Dear Customers, we hope you understand, but please be aware that we currently can not guarantee any timescales on delivery. Service in the UK is running ok at the moment but can still be subject to pandemic related delays.
International deliveries are being severely affected due to reduced capacity on flight routes for all major air freight and also restrictions on working numbers in processing warehouses. We are seeing in some cases extreme delays in parcels reaching our customers. We hope that you understand this is beyond our control, and we will always do our best to keep you updated upon enquiries.
COURIER SERVICE & TRACKING
Kase Filters UK partners with Huboo Technologies for our fulfilment network who partner with multiple couriers to provide the best service they can for you. All our shipping is sent via a tracked service and details of this tracking are sent to you via email on dispatch. For details about delivery in your region, please see below. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.
Please be aware it can take up to 24hrs for UK tracking codes to show on certain courier tracking sites. International orders can be longer.
We offer free shipping to the UK for all orders over £170. For all other countries, we have a standard fee. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra unless the region in which you resides is considered a remote area or subject to import duty. All charges will be shown before confirmation of payment unless your order is subject to import duty which will be charged to you direct via your countries systems or the courier.
REGIONS IN SERVICE AND DELIVERY TIME FRAME
Major areas of service include the United Kingdom, the European Union. For the rest of the world, Kase Filters UK delivers as much as our partnering couriers deliver. To find out if your region will be delivered to, please check at our checkout and calculated shipping section. If your region is not stated, please feel free to contact our CS Team via the contacts page.
Expected Delivery Times:
United Kingdom – We ship our orders from our UK warehouse via tracked courier services. Orders received before 1pm Monday to Friday are normally dispatched the same day, orders received after 1pm will be dispatched the next working day.
Express Delivery is normally delivered next working day. Next day delivery however can not be guaranteed and is also subject to location.
Free and Standard delivery is normally delivered in 2-3 working days.
EU – We ship our orders from our UK warehouse via our network of couriers. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 4th – 12th working day after your payment is credited to our account.
Rest of the World – We ship our orders from our UK warehouse via tracked delivery. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 10th – 20th working day after your payment is credited to our account. Please note that we can not advise on estimated times for these deliveries, due to different countries policies on delivery times.
All deliveries to any country outside of the UK might also be subject to that countries ‘Import Duty’. The responsibility of this is assumed by the customer on order and is not covered in your payment and shipping charges.
Kase Filters UK accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise, the order will be cancelled and refunded. Couriers normally require consignees to sign for the parcel.
AMENDING SHIPPING ADDRESS
Kase Filters UK does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team at sales’at’kasefilters.com as soon as possible to have the order held, cancelled and refunded. You may place a new order using the error-free shipping address. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.
LOST PARCEL AND DISPUTE CASES
In cases where the courier has not delivered the parcel to you 20 days after dispatch, estimated delivery times, and in accordance with their tracking information, Kase Filters UK will work with our customers to provide a happy resolution..
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier.
Above all, customers are responsible for providing a correct and complete shipping address. Kase Filters UK reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at enquiry’at’kasefilters.com in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.
In cases where items have been damaged in the delivery process we need to be informed of this within 48 hours of delivery. Kase UK will then raise a dispute with our delivery service partners. We will require extra information from you on this, this will include images of damage, confirmed delivery dates, and any other information our delivery partners require.