Delivery Information

COURIER SERVICE

Kase Filters UK partners with a number of trusted and reputable couriers for shipment around the globe, including, DPD, DHL, Royal Mail. You will get a tracking number for your order after it is dispatched. For details about delivery in your region, please see below. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.

SHIPPING COSTS

We offer free shipping to the UK for all orders over £170. For all other countries, we have a standard fee. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra unless the region in which you resides is considered a remote area or subject to import duty. All charges will be shown before confirmation of payment unless your order is subject to import duty which will be charged to you direct via your countries systems or the courier.

REGIONS IN SERVICE AND DELIVERY TIME FRAME

Major areas of service include the United Kingdom, the European Union. For the rest of the world, Kase Filters UK delivers as much as our partnering couriers deliver. To find out if your region will be delivered to, please check at our checkout and calculated shipping section. If your region is not stated, please feel free to contact our CS Team at sales’at’kasefilters.com.

Expected Delivery Times:

United Kingdom – We ship our orders from our UK  warehouse via DPD next working day delivery. Orders received before 1pm Monday to Friday are normally dispatched the same day, orders received after 1pm will be dispatched the next working day.
EU – We ship our orders from our UK warehouse via our network of couriers. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 4th – 12th working day after your payment is credited to our account.
Rest of the World – We ship our orders from our UK warehouse via tracked delivery. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 10th – 20th working day after your payment is credited to our account. Please note that we can not advise on estimated times for these deliveries, due to different countries policies on delivery times. All deliveries to Non-EU countries might also be subject to that countries ‘Import Duty’. The responsibility of this is assumed by the customer on order and is not covered in your payment and shipping charges.

PO BOXES

Kase Filters UK accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise, the order will be cancelled and refunded. Couriers normally require consignees to sign for the parcel.

AMENDING SHIPPING ADDRESS

Kase Filters UK does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team at sales’at’kasefilters.com as soon as possible to have the order hold, cancelled and refunded. You may place a new order using the error-free shipping address. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.

LOST PARCEL AND DISPUTE CASES

In cases where the courier has not delivered the parcel to you 20 days after dispatch according to their tracking page, Kase Filters UK will issue a full refund.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier.

Above all, customers are responsible for providing a correct and complete shipping address. Kase Filters UK reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at enquiry’at’kasefilters.com in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.