faq

Frequently Asked Questions

Wolverine Glass 

Q: What is Wolverine Glass? 
A: Wolverine Glass is Toughened B270 Optical Glass, outstanding clarity, and extra peace of mind. 

Q: Is Wolverine Glass unbreakable?  
A: No, it is still glass, but it is a lot tougher than standard optical filter glass, we do not offer any guarantees on the wolverine glass products toughness. 

Q: What are your nano coatings? 
A: Kase uses special coatings that offer amazing results, the filters are virtually colour neutral, scratch resistant, dirt and water repellent, and anti-glare. 

Q: How do I clean my Kase Wolverine Filters? 
A: We suggest using a water based solution, similar to standard glasses cleaner which is widely available in most Opticians and Chemists. It is adviced not to use alcholic solution or bleach wipes to clean your filters/glass as this can damage the coating.


Magnetic Circular Filters

Q: Can I mix and match the Magnetic Circular filters and Square Filters and Holder? 
A: No, the systems are not interchangeable 

Q: Can I leave my Magnetic filters attached to my lens at all times? 
A: The Magnetic filters are not designed to be kept on your lens at all times. By making these filters so very easy to use and allowing you to swap them quickly when taking photos, the attached filters use a strong magnetic force and is not as secure as screwing a filter to your lens. We do not recommend that you walk around with these attached to your camera lens.

Q: Can I use my magnetic lens caps on my magnetic circular filters.
A: No, the magnetic lens caps are for use on the magnetic adapters only and to protect the lens element. We advise storing your filters in the supplied filter case.

Q: What size should I buy? 
A: Always buy a size bigger than you need if you are worried about vignetting on wide and ultra-wide lenses, this allows for stacking of the filters and reduces the chance of vignette. There are also some lens anomalies out there, like the Sony 24-105mm GM lens, this one also needs a larger 82mm set.

Q: The Sony 16-35mm GM f2.8 & NIKKOR Z 14-30mm f/4 S Lens, what size do I need?  
A: Our 95mm Circular filters are designed to work the best with these lenses. 

Q: The Sony 24-105mm f/4 lens, what size do I need? 
A: Sony 24-105mm f/4 (77mm filter thread) will vignetting with the Magnetic Circular filters, regardless of filter size. The Magnetic Adapters will cause vignetting at the widest focal length. This is because the adapters are slightly thicker to compensate for the large filters.
The K9 100mm holder and filters cause no vignetting.

Q: Can I use my lens hood still? 
A: Yes but only if the filters you buy are the same diameter as the lens filter thread, if you are buying a bigger size to stop vignetting then you won’t be able to. 

Q: How do I use the filters on different size lenses? 
A: We have our very clever magnetic step-up rings that attach direct to your lens then allow the magnetic circular filters to attach on to that.  

Q: Can I swap the type of filters or adaptors in the Magnetic Circular filter kits?
A: No sorry, our kits are all pre-sealed and only come as advertised. We do have most the components available as seperates if you want to add more.   


Square System 

Q: Can I mix and match the Magnetic Circular filters and Square Filters and Holder? 
A: No, the systems are not interchangeable 

Q: The k9 holder what’s the widest lens it will work on? 
A: It will work on any lens up to 82mm filter thread size. There is no vignetting on the NIKKOR Z 14-30mm f/4 S Lens or the Sony 16-35mm F2.8 GM lens. 

Q: How do I use the K9 holder on all my lenses, for example a 58mm filter thread? 
A: The geared rings are the important part of our holder, and out of the box you get a 77mm & 82mm one. To use any other filter thread size, you simply need to use a step-up ring to one of those geared rings from your lens filter size, so for example a 58-77mm or 58-82mm Standard step up ring

Q: Can I swap the type of filters or adaptors in the Square filter kits?
A: No sorry, our kits are all pre-sealed and only come as advertised. We do have most the components available as seperates if you want to add more or order different strengths.   

Q: Why are your 100mm ND filters 150 x 100mm rather than square? 
A: We believe that this make using them so much easier, no need to struggle to remove them from the holder anymore. 

Q: Do your ND filters have foam gaskets attached? 
A: No, they do not, this is because our K9 holder has the foam gasket built in to stop light leaks, however for people using them on non Kase holders we do supply gaskets in the box that you can apply.  

Q: Can I use your 2mm 100mm filters in another 100mm holder? 
A: Yes, is the simple answer, as long as your holder takes standard 2mm filters.  

Q: Can I use other 100mm filters in your K9 holder?  
A: Yes, you can, if you have a filter with a built-in gasket then you simply use it in reverse.  


Alyn Wallace Starglow Filter

Q: What is the difference between the Starglow filter and the Kase Astroblast or Dream Star Filter? 
A: Only the Alyn Wallace Starglow filter is made to Alyn’s specific design brief, it is engineered to give the exact effect that Alyn wanted. The other Kase filters have their own effects and are manufactured to different specifications.

Q: What is the availability of the Starglow Filter, it is currently out of stock? 
A: Due to the design and exact specifications of the filter, the production process is both rigorous and highly technical. This means that the filter can only be produced in small batches due to the high quality and amazing results needed to be produced by this filter. This does mean that due to the amazing popularity of this filter it sells very fast, but be assured more will be on the way. Make sure you sign up for stock notifications on the product page, and you will then be kept up to date when the filter is back in stock.


General Questions

Q: How quick will I get my order? 
A: Please see our delivery information page here

Q: Are all prices final on the checkout page? 
A: Yes, from us, but please be aware if your country has import duty this will not be covered. 

Q: I am not covered under EU TAX rules, can I get a refund? 
A: Our site handles TAX, and any countries that we do not have to charge TAX on will have the TAX removed at checkout. 

Q: Can I mix and match the Magnetic Circular filters and Square Filters and Holder? 
A: No, the systems are not interchangeable 

Q: Do you offer a warranty?  
A: All our product come with a 1-year warranty against manufacturing defects. Please see our terms and conditions page for full info.