Delivery Information

COURIER SERVICE

Kase Filters UK partners with a number of trusted and reputable couriers for shipment around the globe, including DHL, Royal Mail. You will get a tracking number for your order after it is dispatched. For details about delivery in your region, please see below. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.

SHIPPING COSTS

We offer free shipping to most countries for all orders over £100. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra unless the region in which you resides is considered a remote area. All charges will be shown before confirmation of payment.

REGIONS IN SERVICE AND DELIVERY TIME FRAME

Major areas of service include the United Kingdom, the European Union. For the rest of the world, Kase Filters UK delivers as much as our partnering couriers deliver. To find out if your region will be delivered to, please check out the section below. If your region is not stated, please feel free to contact our CS Team at sales@kasefilters.com.
United Kingdom – We expedite our orders from our UK warehouse or from our Hong Kong warehouse via Royal Mail, or DHL. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 4th – 7th working day after your payment is credited to our account.
European Union – We expedite our orders from our UK warehouse or from our Hong Kong warehouse via DHL. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 4th – 7th working day after your payment is credited to our account.
Rest of the World – We expedite our orders from our UK warehouse or from our Hong Kong warehouse via DHL. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 5th – 8th working day after your payment is credited to our account.

PO BOXES

Kase Filters UK accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address on PayPal is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise, the order will be canceled and refunded. Couriers normally require consignees to sign for the parcel.

AMENDING SHIPPING ADDRESS

Kase Filters UK does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team at support@kasefilters.com as soon as possible to have the order hold, canceled and refunded. You may place a new order using the error-free shipping address. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.

LOST PARCEL AND DISPUTE CASES

In cases where the courier has not delivered the parcel to you 20 days after dispatch according to their tracking page, Kase Filters UK will issue a full refund.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier. Dispute cases as such will be reviewed by PayPal and Paypal always has the final decision on the outcome of a case.
Above all, customers are responsible for providing a correct and complete shipping address. Kase Filters UK reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at sales@kasefilters.com in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.